Welcome to the new BOSE.HK

Bose QuietComfort® Earbuds

Sold from 2020 – present

Help us provide the best support by confirming your product below
Select your product
Product image
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

Bose Music app does not detect product

If the app cannot find the product you have already added to your Bose account, it might show "searching" or "unavailable" when trying to select that product. In some cases, the product might not show up in the app if it is not found. To resolve this, try the following:

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Be sure you are using the Bose Music app.

There are several Bose apps designed for different products. Your product works with the Bose Music app icon. For more info, see Downloading the Bose Music app.

Make sure the charging case battery is charged.

Even if your earbuds are charged, the Bose Music app cannot find them if the battery in the charging case is depeleted. If it is, charge the case, then try again.

Reboot the device running the Bose app.

Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.

Close and re-open the Bose app.

Closing an app varies by device and operating system. Common methods for mobile devices are shown below:

On an iOS device:
  1. Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps.
  2. Swipe left or right to find the app you want to close.
  3. Swipe up on the app to close it.
On an Android device:
  1. On the home screen, press and hold the app icon.
  2. Tap App info from the pop-up that appears.
  3. On the App Info screen, tap Force Stop.

If using iOS 13 or newer, be sure Bluetooth® permissions are enabled for the Bose app.

When you first install the Bose app on an iPhone or iPad with iOS version 13 or newer, you will be prompted to allow Bluetooth permissions for the app. You must allow this for the app to work properly. To check that Bluetooth is allowed for the app, do one of the following on your iOS device:
  • Go to Settings > Privacy > Bluetooth and enable Bluetooth permissions for the Bose app
  • Go to Settings, then scroll down and select the Bose app. Under Allow Bose Music To Access, enable Bluetooth

In your mobile device settings, be sure location and network permissions are turned on for the app.

Location permissions are used by the Bose app to detect and control your product. If location settings are disabled for the app, it will not work properly.
  • For iOS devices:
    1. Go to Settings > Privacy > Local Network and be sure it is not disabled for the Bose app
    2. Go to Settings > Privacy > Location Services and be sure it is not disabled for the Bose app
  • For Android devices, touch and hold the app icon, then tap App Info from the pop-up that appears. On the App Info screen, tap Permissions and be sure Your location is enabled.

Check for and install any available product updates.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.

Uninstall and reinstall the Bose app.

In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.

In the Bose Music app, remove your product and then re-add it.

Was this article helpful?
Thank you for your feedback!