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Bose QuietComfort® Earbuds

Sold from 2020 – present

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Battery LED status indicator is flashing red and white

The battery LED flashing red and white is indicating an internal fault. Try the following:

If your product has been in extreme hot or cold temperature, wait until it reaches room temperature.

If the battery temperature is beyond the operating temperature range, wait until the product reaches room temperature, then try again.

Try resyncing the earbuds and charging case.

  1. Turn off Bluetooth on all devices within 30 ft of the earbuds.
  2. Place earbuds in the charging case for 5 seconds.
  3. Remove earbuds from the case. The earbuds and charging case should now communicate as normal.

Check for and install any available product updates.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.

Go to btu.bose.com to clear the error

You can reset the error lights by going to btu.bose.com via a computer:
  1. Connect the product to a computer via a USB cable
  2. Go to btu.bose.com
  3. The application will check the error and clear it automatically. In some cases if your firmware is already up-to-date, you may see a prompt to continue. Click "OK" to reset the error.
Please note: This warning may appear once connected. If so, click "ACCEPT & PROCEED."

If this does not work and the LED state doesn't change, your product will need service.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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