Microphone picks up sound quietly or poorly
If the microphone on your product picks up your voice quietly or with added noise that makes it difficult for others to understand you during phone calls with your product, try the following:
Remove any form of headgear that could be covering the microphone on the earbuds.
Make sure the earbuds are oriented correctly for the best microphone performance.
Proper fit is important for product comfort and performance. If the earbuds do not fit properly or the orientation is incorrect it could lead to poor audio or mic performance.
|Good - Logo pointed toward mouth/chin
|Okay - More vertical ... logo pointed down toward lower neck
|Poor - More horizontal ... logo pointed toward bridge of nose
|Bad - More than horizontal ... logo pointed toward eyes
See Wearing and adjusting your earbuds for additional details.
If only using one earbud, make sure to use the right earbud,
- The right earbud is the "primary" or main earbud; it controls the left earbud by relaying audio from the source device. If you place the right earbud in the case by itself with audio streaming and close the case, audio will stop, and the earbuds will turn off
- The right earbud also has the microphone for phone calls. Make sure you use the right earbud for phone calls
Move to a less windy environment
Place another phone call.
Check the cellular reception of your phone.
Try disconnecting other nearby wireless devices that might interfere with Bluetooth® signal.
Try connecting a different Bluetooth® device.
Reset your product.
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