Noise cancellation is not working
The combination of both active and passive noise reduction technologies in your headphones is desgined to block out most sounds but may not block out everything. You may still hear higher pitched sounds like sirens and even human voices, although the volume of these sounds should be dramatically reduced. If you feel you are not geting any noise reduction with your headphones, here are a few steps you can try.
Switch to Quiet mode or disable ActiveSense
- iOS: 5.0.2
- Android 5.0.1
- QC Earbuds firmware version 2.0.7
In Aware Mode, ActiveSense™ technology automatically adjusts the noise cancellation so you can enjoy your music comfortably. If the noise cancelling suddenly turns off due to loud noises around you, switch to "Quiet" mode or disable ActiveSense. See Setting the adjustable Active Noise Cancellation mode for more information.
Remove the earbuds from your ears and then reinsert them
Make sure you are in "Quiet" mode.
See Setting the adjustable Active Noise Cancellation mode.
Be sure the earbuds are being worn properly
Make sure in-ear detection is enabled in the Bose Music app
Do you hear static or distorted audio while in noisy environments?
Try a different noise cancelling level.
Try different levels and see if the noise cancellation is improved. For more information see, Setting the adjustable Active Noise Cancellation mode.
Check for and install any available product updates.
Reset your product.
Your product may need service.
Click here to start service