Back to article
3338
Power LED indicator flashing white and amber
The Power LED flashing white and amber is indicating an internal error. Try the following:
If your product has been in extreme hot or cold temperature, wait until it reaches room temperature.
If the battery temperature is beyond the operating temperature range, wait until the product reaches room temperature, then try again.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Was this article helpful?
Thank you for your feedback!