Welcome to the new BOSE.HK

Bose QuietComfort® Earbuds

Sold from 2020 – present

Help us provide the best support by confirming your product below
Select your product
Product image
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

Audio counter in music application does not stop

If the music or audio counter in the any music app, including the Bose Music App, does not stop while you are not using the earbuds, try the following:

Make sure the earbuds are in the case and the lid is closed.

While music is playing:

  • If In Ear detection is turned off in the Bose Music App and the earbuds are in the charging case with the lid open, close the case to stop the audio counter
  • If In Ear detection is turned off in the Bose Music App and the earbuds are not in the case, place the earbuds in the charging case and close the lid to stop the audio counter

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Reboot the device running the Bose app.

Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.

Uninstall and reinstall the Bose app.

In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.

Check for and install any available product updates.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
Was this article helpful?
Thank you for your feedback!