Audio counter in music application does not stop
If the music or audio counter in the any music app, including the Bose Music App, does not stop while you are not using the earbuds, try the following:
Make sure the earbuds are in the case and the lid is closed.
While music is playing:
- If In Ear detection is turned off in the Bose Music App and the earbuds are in the charging case with the lid open, close the case to stop the audio counter
- If In Ear detection is turned off in the Bose Music App and the earbuds are not in the case, place the earbuds in the charging case and close the lid to stop the audio counter
Reset your product.
Reboot the device running the Bose app.
Uninstall and reinstall the Bose app.
Check for and install any available product updates.
Your product may need service.
Click here to start service