Touch control not working
If the earbuds don’t respond to touch control, please try the following:
Make sure you are using the touch control correctly.
Reset your product.
Make sure your finger is making good contact with the touch control surface
- For multi-tap functions, vary the tap pressure
- Make sure your fingers are dry
- If your hair is wet, make sure it isn’t interfering with the touch surface
- If wearing gloves, remove them before touching the touch control surface
Check for and install any available product updates.
Be sure your product is within 33 feet (10 meters) of the Bluetooth® device.
Your product may need service.
Click here to start service