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SoundDock® digital music system

Sold from 2004 – 2013

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Sound is not heard from all speakers

If you're listening to audio on your product but cannot hear sound from all of the speakers, try the following:

If there is a case on the iPod or iPhone, try removing it.

A case or sleeve could prevent your device from docking securely. If using a case, remove it, re-dock your device, then try again.

Make sure the iPod or iPhone is firmly seated in its dock.

To produce audio and charge, the iPod or iPhone must be securely seated in the dock. Remove it and reseat it in the dock to ensure a secure connection. Some models will make a confirmation tone indicating that it has been docked properly.

There are no balance controls on your Bose product.

Volume from the left and right speakers cannot be adjusted.

Try playing a song from artist, collection or music service.

Some media might be made for one speaker (i.e. old recordings or some news or voice recordings). Try a different track, like a newer pop song, and listen for a difference.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Check if the iPod/iPhone works with headphones.

Connect a pair of headphones to the iPod/iPhone, then check if audio is heard as expected. If not, the issue is with the iPod/iPhone or iPod/iPhone audio settings.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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