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SoundTouch® Stereo JC Series II Wi-Fi® music system

Sold from 2014 – 2015

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Poor sound quality from product

If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:

Run the ADAPTiQ audio calibration to optimize the sound of your system.

Since different environments affect how sound is heard, use ADAPTiQ can calibrate you system. It listens to how your speakers sound in your room, then adjusts the sound as needed to optimize sound quality. For more info, see ADAPTiQ system setup and deactivation.

Check if your speaker placement follows the recommendations for your system.

The placement of the speaker within the area affects how your hear sound from the speakers. For more info, see Speaker placement and positioning.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If the issue occurs with a certain source, select it below for more help.

Streaming music service from the Bose app

An AirPlay device

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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