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Quiet, intermittent or poor sound quality from one speaker
If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:
Be sure the headphone openings are clean and free of debris.
Check for blockages in the headphone mesh grille and headphone opening. Excessive debris can result in low audio, poor sound quality or missing audio channels.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Check the condition of the headphone cable.
If the plug or any part of the cable for your headphones is damaged, you can replace the cable.
If connected, bypass any adapters or extension cables.
If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.
Be sure the cushions are securely attached to the earcup.
If the ear cushion is not affixed to the ear cup properly, the sound quality may be affected. For more information, see Replacing the ear cushions on your headset.
Plug in a different pair of headphones.
Connect another pair of headphones to the audio device to determine if the issue is with the device or its settings.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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