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Intermittent audio from product
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
Clear your Bose product memory of previously-connected Bluetooth devices.
Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more information, see Clearing the product memory of paired Bluetooth devices and Connecting a Bluetooth device.
在 Bluetooth 裝置上，從 Bluetooth 功能表移除 Bose 產品的所有項目。然後，嘗試重新連接。
在 Bluetooth 裝置的 Bluetooth 選單中，您會看到之前已連接的 Bluetooth 產品清單。您的 Bose 產品可能會在清單中出現一或多次（即可能會再次列出名稱為「LE-」）。選取產品的每個項目，然後選取忘記、取消配對、刪除或類似項目將其移除。之後，請嘗試重新連接。如需更多資訊，請參閱連接Bluetooth裝置。
Be sure the system is set up properly and all connections are secure.
A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.
Check for and install any available product updates.
On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.
Plug in a different audio source.
Connected a different audio source to determine if the issue is related to the source: If audio is being sent to your system from a a microphone, try a different microphone; if an instrument is connected, try a different instrument.
Try a different output on the mixer or audio source.
If the audio source has more than one output (i.e. a mixer with main and aux outputs), connect to another output with the same cables to determine if the output is the issue.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Reboot the connected device.
Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.
Replace the input cables.
Try different input cables using the same source and same channel. If this solves the problem, the original cables may be defective.
Try connecting a different Bluetooth device.
If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.
Try a different powered speaker or sound system.
If available, connect a to different powered speaker to determine if the issue is related to the audio source or connecting cables.
Plug in to a different input on your product.
Determine if the issue is related to a particular input by connecting the audio source to a different input using the same audio source and cable(s).
Check if the system LEDs flash on and off.
The issue could actually be intermittent power. On the system, check the power and status LEDs. If they flash on and off, see Product turns on or off by itself.
Check the condition of the L1 connectors, and the L1 connection in the power stand.
If any of the connections are bent or damaged, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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