No audio from product
If your product seems to be set up properly but does not produce sound, try the following:
If only using one earbud, make sure to use the right earbud,
- The right earbud is the "primary" or main earbud; it controls the left earbud by relaying audio from the source device. If you place the right earbud in the case by itself with audio streaming and close the case, audio will stop, and the earbuds will turn off
- The right earbud also has the microphone for phone calls. Make sure you use the right earbud for phone calls
Reboot the Bluetooth® device.
If adding a device to Windows 10, be sure to connect to the Bluetooth® device with the headset or speaker icon.
Tip: If you already paired to the device icon, just connect your product again and choose the listing with the headphones or speaker icon. For more information, see Connecting a Bluetooth device.
Make sure the LEDs are on before removing earbuds from the case.
Update your system software.
Try a different app.
Determine if the issue occurs with another Bluetooth® device.
Clear your product's memory of previously paired Bluetooth® devices, then reconnect.
Remove your product from the memory of the Bluetooth® device, then try again.
Reset your product.
Your product may need service.
Click here to start service