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No audio from product
If your product seems to be set up properly but does not produce sound, try the following:
Check that the audio cable is secure and sits flush with the earcup.
Disconnect and reconnect the audio cable. When fully connected, the plug should sit flush and not stick out from the earcup. For more info, see Connecting the audio cable to your headset.
Reboot the connected device.
Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.
Check the condition of the audio plug on your product.
If the audio connector on your product is broken, frayed or damaged, it might not play audio as expected. If it is damaged, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
If connected, bypass any adapters or extension cables.
If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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