Be sure the system is able to turn on.
Try turning on the system using the remote control or the control panel. If neither method turns the system on, see Product will not turn on
Be sure to press the Stop/Eject button only once.
Pressing Stop/Eject quickly multiple times may confuse the system.
Reset your media center and eject the disc before turning the system on.
After the reset, try to eject the disc before turning the system on. Do not turn the power on or press any buttons before attempting to eject the disc as the system may encounter the same error if it reads the disc. For more information on resetting the media center, see Resetting your product
Note: A reset is used to correct occasional product issues. It is not something that a product should require repeatedly.
Reset your media center
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more information, see Resetting your product
Check for sources of interference.
Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.
Switch from one source to another, then back again.
Switching from one source to another, then back, may allow the system to eject the disc.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service