QuietComfort® 25 Acoustic Noise Cancelling™ headphones – Samsung and Android™ devices
Sold from 2024 – present
Back to article
3329
Low audio from product
If the volume level heard from your product is faint or quieter than normal, try the following:
Determine if the problem is specifically related to bass performance.
If there is too little bass, see Too little bass or too much treble from product.
If there is too much bass, see Too much bass or too little treble from product.
If there is too much bass, see Too much bass or too little treble from product.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
If connected, bypass any adapters or extension cables.
If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.
Check the condition of the headphone cable.
If the plug or any part of the cable for your headphones is damaged, you can replace the cable.
Be sure the headphone openings are clean and free of debris.
Check for blockages in the headphone mesh grille and headphone opening. Excessive debris can result in low audio, poor sound quality or missing audio channels.
Plug in a different pair of headphones.
Connect another pair of headphones to the audio device to determine if the issue is with the device or its settings.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service