- Be sure the source device is on and playing
- Check the volume level on the connected device
- Try playing or streaming a different music source
- Try using a different pair of headphones to determine if the source is faulty
- Power on the headphones and charge the battery
- Press the Power/Bluetooth® button to hear the connected device. Make sure you are using the correct device
- Move your device closer to the headphones and away from any interference or obstruction
- If two devices are connected, pause the first device and play the other device
- If two devices are connected, move the devices within range of the headphones (10 m or 30 ft.)
No audio from connected device