Welcome to the new BOSE.HK

My headphones will not pair with my Bluetooth® device

Your headphones will not connect to your device while charging. If your headphones are not charging and are still not connecting to your device, here are a few things to try:

On your headphones:

Power cycle the headphones: Power the headphones off for two seconds. Then, power them on and try connecting again

Reset your headphones:

  1. Disconnect all cables from the headphones
  2. Connect one end of the USB cable to a USB-A wall charger or computer that is powered on
  3. Press and hold the Power/Bluetooth button while connecting the small end of the USB cable into the USB-C port on the right earcup
  4. Release the Power/Bluetooth button when the Bluetooth light blinks blue

Clear the headphones’ pairing list:

  1. Power on the headphones
  2. Press and hold the Power/Bluetooth button for ten seconds, until you hear “Bluetooth device list cleared”.
  3. Remove your headphones from your device’s Bluetooth list. You can do this in the Bose Music app by tapping Settings > Bluetooth Connections > Edit. Then tap the “X” next to the device name you want to remove
  4. Your headphones are now “Ready to pair” with your device. Tap “Connect New” in the Bose Music app

On your mobile device:

While trying to connect, you may need to select your headphones from your device’s Bluetooth list. Devices will typically try to connect to the most recently connected device first, then move to the next device in the list every few minutes. Your headphones may be further down the list

Turn Bluetooth off and then on again

Toggle Aeroplane mode on and then off

Reboot your device

“Forget”, “Unpair” or “Remove” your headphones from your device’s Bluetooth list and then connect them again

Connecting to a computer

If connecting to a Windows computer, you may see two different icons in the device pairing list (a device icon and a headphones icon). Make sure you select the headphones icon.

Did this information help?

Great, thanks for the feedback. Please feel free to share additional comments below.
We’re sorry this page didn’t meet your expectations. Please tell us about your experience and/or what we could do better.
Thanks, we appreciate the additional feedback you’ve provided