If your device is not responding to the remote control, try the following:
Device is not responding to remote button commands
Applies to:
- QC®25 noise cancelling headphones – Apple® devices
- QC®25 noise cancelling headphones – Samsung/Android™ devices
- QC®20 headphones – Samsung and Android™ devices
- QC®20 noise cancelling headphones – Apple® devices
- QC®20 noise cancelling headphones – Samsung/Android™ devices
- QC®20i headphones - Apple® devices
Not all features and functions are compatible with all Android™ and iOS devices. For Apple® devices, see Apple® compatible devices. For Samsung® devices, see Samsung Galaxy® compatible devices
For multi-press functions, vary the speed of button presses
Try removing the device from any case or protective sleeve
Verify that the headphone input is free of debris