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SoundWear Companion speaker

Sold from 2018 – 2021

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Care and maintenance
Connecting other products
Setting up your Bose product
System settings
Battery
Sound settings
Software
Power
LED
Compatibility

A reset can reboot your product or it can clear locally-stored product settings, such as paired device lists. Find out which option is available to reset your product.

Serial numbers contain important information about your product, including model number and DOM (Date of Manufacture). The serial number can be found on your product, product packaging or app (if applicable).

Accessory covers are available in different colors for purchase. We'll show you how to remove and install the cover for your speaker.

Software and firmware updates improve product features and stability. Install any available updates to keep your product working at its best.

Installing the latest product and/or app updates ensures you experience the latest features and stability enhancements. Find out how to check the version of your product.

Computers have their own volume control. Learn how to set the volume level of a computer for use with your Bose system.

A computer remembers Bluetooth devices that were previously connected so it can quickly and easily reconnect to them. Removing this device memory forgets all currently stored devices and allows you to start a new list by connecting only the devices you want remembered.

Your product remembers the last several Bluetooth devices it was paired to so that it can quickly and automatically reconnect to them. This is useful if your product connects to a different device when you turn it on, or if you just want to switch to a different device.

Multi-point is a feature that allows your product to connect to more than one Bluetooth device. This is useful to switch between two smartphones without disconnecting and reconnecting each time.

Find out how to wirelessly pair your product to a Bluetooth device, like a smartphone or computer. This lets you control the sound you hear from your product.

Computers let you select where you want sound play from, like a Bluetooth® speaker, headphones, internal computer speakers, or another connected audio device. Find out how to select the audio output device you want to hear.

A computer can show a list of Bluetooth devices that were previously paired and stored to memory. This memory helps the computer quickly reconnect to remembered devices.

If you own more than one Bose Bluetooth speaker or headphones, find information about connecting them together.

Find out how to use the Bose app to wirelessly pair your product to a Bluetooth device, like a smartphone or computer. This lets you control the sound you hear from your product.

The free Bose Connect app lets you access additional product features and easily adjust product settings from your mobile device. Find out which products work with the app and how to get it.

Your product remembers the last several Bluetooth devices it was connected to so that it can quickly and automatically reconnect to them. Removing this device memory forgets all remembered devices and allows you to start a new list of devices by connecting the ones you want remembered.

You can give your Bose product a different name. This can be helpful, for example, to identify your product when multiple Bluetooth® products are listed in an app or device menu.

If you have an Apple iOS device, you can close your My Bose account from the Bose app (this option is not available for Android devices). Closing your account will delete your entire My Bose account. You will not be able to access any Bose services or applications where you sign in with that account. This includes the SoundTouch app, the Bose Connect app, and the Bose app for smart soundbars and speakers. You may also lose some features of your Bose products that require these services or applications.

The Bose Connect app lets you access product settings and advanced features from your mobile device. This allows quick, convenient, intuitive access to product features.

Your speaker is flexible to allow you to adjust to what feels comfortable for you.

Your product offers multiple different voice prompt language selections so you can hear audible messages from your product in your preferred language.

Your product remembers the last several Bluetooth devices it was connected to so that it can quickly and automatically reconnect to them. Removing this device memory forgets all remembered devices and allows you to start a new list of devices by connecting the ones you want remembered.

The audible voice prompts that your system announce (e.g. battery status and connection prompts) can be turned on or off, depending on your preference.

Find out how to select or unsubscribe from communications you receive from Bose, like emails and app notifications.

Find out how to check the battery level of your product using the product lights or the Bose app, if applicable.

Find out how to charge the battery in your product so you can use it on the go.

Learn how to turn up or turn down the volume control of your product.

You can use the audio equalization controls of your product to adjust the sound quality to your liking. Learn how to access the available EQ settings.

This article outlines software and firmware release dates. It includes release features and bug fixes.

The automatic power off setting lets your product automatically turn off and enter standby if it is not in use for a period of time. This is useful, for example, to conserve power in case your product is accidentally left powered on.

Find out what the LED indicator light on your product tells you about the status of your product.

If looking to use a power inverter with your product, note the following:

You can use the Bose product update at btu.Bose.com to update compatible Bose products. This web-based updater is an easy way to keep your product up-to-date with the latest features and improvements. Find out which computers and web browsers are compatible with the updater.